Shipping Information

SHIPPING AND HANDLING RATES

1. INSIDE UNITED STATES (WE CAN NOT GUARANTEE SHIPPING TIME TO HAWAII):
- First Class Mail (4-7 business days) for orders over $30.00 - FREE !!!
- First Class Mail (4-7 business days) (for orders $0.01-$19.99) - $1.95!!!
- Priority Mail USPS (2-4 business days) - $5.95
- Express Mail USPS (next day, some places second day) - $15.95

2. CANADIAN ORDERS - Air Mail USPS (5-7 business days) - $1.95

3. OUTSIDE UNITED STATES AND CANADA - Air Mail USPS (5-8 business days) - $8.00

4. MOST OF EUROPE (Andorra, Austria, Belgium, Finland, France, Germany, Greece, Greenland, Iceland, Ireland, Israel, Italy, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, Sweden, Switzerland, UK, Vatican City)
- First Class Mail - $5.95

Orders received by 2:00 PM EST will be shipped the same day. Orders received on weekends, holidays, or after 2 PM EST will be shipped the following business day.

RETURN AND REFUND POLICY

By placing an order with us you are accepting our return policy. Returns are accepted within 20 days of receipt of your order. Merchandise in new and unused condition, within original undamaged packaging may be returned for a refund, less shipping and 12% handling charges. Due to the nature of Oral and Urine products they are not refundable. Refills are not refundable.

Before you return your order please call us for an authorization and we will try to resolve your problem.

Indicate the reason for your return, wrap the package securely and address the package to "Returns Department". Use our invoice address.